Position Title: Client Account Manager
Location: Vienna, VA
Industry: Commercial General Contractor
Reports to: Director of Business Development
Status: Direct Hire, Full Time

Position Summary:

  • Serve as main point of contact for assigned clients
  • Build and nurture relationships with clients through customer service calls, client meetings / lunches, entertaining at sporting events, and other miscellaneous client relationship activities
  • Report any unresolved or challenging client issues to the operations team
  • Manage and fulfill requests that may include damages, account changes, and questions regarding company services
  • Perform upselling and cross selling on existing accounts
  • Clearly communicate expectations of clients to field technicians and Operations Team
  • Follow up with clients regarding satisfaction with services performed

 

Qualifications Summary:

  • Bachelor’s Degree preferred
  • Minimum three years of relative work experience with a track record of success at previous positions
  • Prefer industry experience in either Commercial Property Management, Construction or Commercial Real Estate
  • Inside or outside sales experience is a plus
  • Proven customer service skills with an engaging personality
  • Participating team player that is equally able to effectively work independently
  • Self-starter that is competitive and eager to succeed by following specific key performance indicators

Compensation and Benefits:

  • Base salary of 55,000-60,000 annually
  • Uncapped commission plan – Expected: an additional 20,000-25,000+ annually for reaching company goals
  • 6,000.00 annual car allowance
  • 401k
  • Health, Dental and Vision Benefits
  • Company cell phone and laptop provided
  • Company gas card and parking card provided