Job Description

Position Title: Customer Service Representative
Location: Laurel, MD
Status: Full-time, Temporary to hire
Industry: Warehouse / Manufacturing
Hours: Monday-Friday from 7:30 am until 4:30 pm

Position Summary:

  • Answer telephones and handle customer requests.
  • Perform inside sales support.
  • Provide customer quotes.
  • Enter sales orders into system.
  • File and organize client documents.
  • Recognize and proceed with up-selling to customer base and offer additional or alternative options.
  • Lookup stock availability and parts for customers and outside sales staff.
  • Keep sales staff informed on activities/concerns with their customer accounts.

Qualifications Summary:

  • Minimum one year experience in a customer service role; preferably in a warehouse or manufacturing environment.
  • Experience maintaining inventory and ordering parts desired.
  • Strong verbal and written communication skills.
  • Detail-oriented, able to multi-task efficiently.
  • Positive disposition with willingness to go above and beyond for internal & external customers..
  • Experience in sales and up-selling preferred.
  • High School Diploma.

Hourly rate is commensurate with experience and training. Excellent benefits offered, including 401k.