Position Title: Customer Service Representative
Location: Laurel, MD
Status: Full-time, Temporary to hire
Industry: Warehouse / Manufacturing
Hours: Monday-Friday from 7:30 am until 4:30 pm

Position Summary:

• Answer telephones and handle customer requests.
• Perform inside sales support.
• Provide customer quotes.
• Enter sales orders into system.
• File and organize client documents.
• Recognize and proceed with up-selling to customer base and offer additional or alternative options.
• Lookup stock availability and parts for customers and outside sales staff.
• Keep sales staff informed on activities/concerns with their customer accounts.

Qualifications Summary:

• Minimum one year experience in a customer service role; preferably in a warehouse or manufacturing environment.
• Experience maintaining inventory and ordering parts desired.
• Strong verbal and written communication skills.
• Detail-oriented, able to multi-task efficiently.
• Positive disposition with willingness to go above and beyond for internal & external customers..
• Experience in sales and up-selling preferred.
• High School Diploma.

Hourly rate is commensurate with experience and training. Excellent benefits offered, including 401k.