Position Title: Diversity & Inclusion Client Relations Manager
Location: Washington, DC
Industry: Law Firm
Department: Client Relations
Reports To: Director of Client Relations
Jones Networking is recruiting for a Diversity & Inclusion Client Relations Manager for a Law Firm in NW Washington, DC. This role is a key member of the Firm’s Client Relations Department focusing on Diversity and Inclusion (D&I) and is responsible for working with lawyers to strengthen and expand key client relationships through Diversity & Inclusion (D&I) initiatives. This position will work closely with the Chief Diversity & Inclusion Officer and the D&I team to support the Firm’s marketing and D&I strategic action plan while executing systematic programs and initiatives to connect with clients on D&I issues. Our client offers a competitive salary and comprehensive healthcare coverage to include medical, dental & vision insurance, 401(k) with Firm match, flexible spending account, health savings account, generous vacation package, wellness incentive programs, paid parental leave programs, pre-tax transportation benefit programs, growth opportunities, and many other Firm benefits.
Diversity & Inclusion Client Relations Manager Summary:
-Plan and execute measurable projects, events, and campaigns to connect with clients on D&I topics and issues.
-Track emerging D&I topics and issues to inform potential client activities.
-Develop work plans and key milestones while managing the implementation of programs.
-Identify opportunities with individual clients and connect appropriate Firm lawyers to pursue these opportunities.
-Manage the delivery of D&I communications across Firm preferred internal and external communication channels.
-Conduct regular research, surveys, and interviews with attorneys, advisors and staff to inform content development.
-Analyze industry, client, and legal data to proactively identify client expectations and opportunities.
-Provide guidance and support for thought leadership, blogs, and social media.
-Strengthen and develop external relationships with diversity related organizations, thought leaders, and vendors.
-Analyze and track client engagement on D&I.
-Assist attorneys in preparation for client meetings.
Diversity & Inclusion Client Relations Manager Qualifications:
-Bachelor’s Degree is required; MBA or Master’s Degree preferred.
-Minimum five years of experience in professional services marketing and business development with a demonstrated background of accomplishment.
-Experience working within a law firm is a plus.
-Previous experience with D&I issues, trends, and best practices is highly desirable.
-Previous experience with a client feedback program is a plus.
-Advanced knowledge of Excel, PowerPoint, and Word
-Familiarity with CRM systems and knowledge management tools are a plus.
-Excellent interpersonal skills.
-Strong written and verbal communication skills.
-Ability to work well under pressure while maintaining a professional demeanor.
If you’re ready to take the next step towards an exciting new career, visit www.jonesnet.com to view all of our current openings in Washington, DC, Baltimore, MD, and Charlotte, NC.