Job Description

Information Technology Assistant
Charlotte, NC

Currently recruiting an Information Technology Assistant to join a prestigious Insurance Firm in Charlotte, NC. The Firm offers a generous health benefits package, a competitive starting salary and a welcoming company culture! The ideal candidate will have a Bachelor’s degree in Computer Information Systems and have technical knowledge of desktops/laptops (both Mac and PC), mobile devices (Android and IOS) and VoIP desk telephones.

Responsibilities of the Information Technology Assistant:
– Provide technical support services such as setting up accounts, troubleshooting network errors, enhancing system security, etc.
– Install and perform repairs to hardware, software and equipment, following design or installation specifications.
– Oversee the daily performance of all systems.
– Set up equipment ensuring proper installation of cable, operating systems and appropriate software.
– Maintain record of daily data communication transactions, problems and remedial action taken and installation activities.
– Conduct computer diagnostics to investigate and resolve problems and provide technical assistance and support.
– Prepare evaluations of software or hardware and recommend improvements or upgrades.
– Answer users’ inquiries regarding computer software and hardware operation to resolve problems.
– Observe system functioning to verify correct operations and detect errors.
– Provide support for network security functions and document remediation actions.

Requirements of the Information Technology Assistant:
– Bachelor’s Degree in Computer Information Systems or other technical Degree is required.
– Technical knowledge of desktops/laptops (both Mac and PC), mobile devices (Android and IOS) and VoIP desk telephones.
– Working knowledge of security software options and functionality preferred.
– Excellent communication, analytical and problem-solving skills.
– IT Certifications a plus.

Compensation and Benefits of the Information Technology Assistant:
– Competitive salary and excellent benefits are offered.