Job Description

Position Title: Legal Secretarial Services Manager
Department: Human Resources Department
Location: Washington, DC
Reports to: Director of Human Resources
Status: Direct hire, Full Time
Position Summary

  • Oversee management and operation of secretarial resources for a large Washington, DC Law Firm.
  • Direct a group of secretarial supervisors and secretarial floor coordinators to oversee the effective functioning and productivity of secretarial teams servicing each floor.
  • Promote the secretarial team concept to effectively and efficiently meet attorneys’ needs.
  • Enforce secretarial performance standards and expectations.
  • Interface with attorneys to manage their satisfaction and expectations with secretarial services; investigate performance issues and propose recommended actions in conjunction with Human Resources.
  • Ensure adequate daily secretarial staffing to meet current and foreseeable workloads.
  • Meet with secretaries and attorneys to discuss issues to include; work performance, work expectations and secretarial team arrangements.
  • Carefully monitor attorney to secretary ratios to ensure they meet or are progressing toward Firm goals.
  • Review secretarial team arrangements regularly to ensure secretarial workload is manageable and attorneys’ needs are being met.
  • Manage employee relations and performance of the secretarial team.
  • Work closely with Legal Recruiting and Facilities to locate offices and secretarial team arrangements for newly hired attorneys and summer associates.
  • Supervise and mentor two secretarial supervisors; including preparing, conducting and approving performance evaluations.
  • Review and approve all secretary performance evaluations, before submitting to HR for approval.
  • Prepare annual compensation spreadsheet with secretary salary and bonus recommendation.
  • Prepare secretarial department’s annual budget.
  • Verify and approve vendor payment of invoices for temporary legal secretaries.
  • Interview and hire legal secretarial staff.
  • Conduct new associate orientation with respect to secretarial department responsibilities and relevant firm policies and procedures.
  • Assist in the development of staff policies and procedures in relation to the secretarial team.

Qualifications Summary

  • Minimum three years management / supervisory experience in a law firm.
  • Strong understanding of the role of a legal secretary.
  • Experienced with employee relations and resolving complex and sensitive personnel issues.
  • Technologically savvy with ability to use complex spreadsheets and budgeting software.
  • Team-oriented and motivated self-starter.
  • Strong ability to relate and effectively converse confidently with all levels of attorneys and staff.
  • Bachelor’s Degree preferred.

Competitive salary that is commensurate with years of experience, education and training. Excellent benefits, including; medical, dental, vision, flexible spending account, life insurance, generous parental leave and PTO plan, retirement plan, transportation benefits, wellness programs, education scholarship opportunities, corporate discounts and more.