Job Title: Online Marketing Specialist
Industry: Financial Services
Department: Marketing
Reports to: Vice President of Marketing
Location: Reston, VA

Position Summary:

  • Serve as a website chat operator; greet visitors on a live chat technology platform
  • Respond to customer inquiries via online and offline chat messages; answer questions about the organization and provide customers with information.
  • Retrieve messages from offline queries and forward to appropriate personnel.
  • Welcome web visitors, determine nature of customer, and direct to appropriate personnel.
  • Perform weekly and monthly reporting of online activities and results
  • Serve as liaison with print and marketing vendors; obtain and prepare bids, place orders, proofread materials, and maintain inventory of company marketing collateral.
  • Support the daily function of the marketing and sales departments
  • Perform data management of marketing and sales information.
  • Respond to and/or distribute incoming sales leads to appropriate staff member.
  • Maintain inventory of marketing materials and track marketing expenditures.


Qualifications Summary:

  • Bachelor’s Degree in Marketing, Business Administration, or a related field.
  • Minimum one year of professional customer service experience.
  • General understanding of online chat tools
  • Excellent organizational skills
  • Strong customer service skills
  • Exceptional verbal and written communication skills
  • Proficiency in MS Word, Excel, PowerPoint and Outlook
  • Previous experience with online chat software is an asset

Excellent Benefits Offered. Free parking. Casual attire. Approximately 37,000-40,000 annually.