Benefits Account Manager, Charlotte, North Carolina

Jones Networking is recruiting for a Benefits Account Manager to join a Commercial Insurance Firm in Charlotte, NC. The Firm offers a competitive salary, excellent benefits and retirement programs.

Position Summary for the Benefits Account Manager:
– Serve clients by providing product and service information.
– First point of contact for clients when they need assistance resolving product and service concerns and service requests for new and renewal insurance accounts.
– Provide superior customer service to group administrators, including coverage questions, claims issues, administrative questions, etc.
– Assist group administrator when necessary to solve difficult claim problems.
– Ensure all contracts and policies are accurate and current.
– Document all activities in the Applied System as well as Zywave’s Brokerage Builder agency management system, including telephone conversations, letters, RFP’s, proposals, memos, and emails.
– Prepare new business and renewal proposals.
– Support the Zywave tool as it relates to clients and internal broker use.
– Maintain current client files in an orderly manner through the use of the automated files in the agency management system.
– Attend seminars to stay abreast of industry changes and participate in continuing education opportunities.
– Perform other duties as assigned.

Qualifications Summary for the Benefits Account Manager:
– Two to four year college degree or equivalent combination of education and work experience.
– Two years of benefit administration experience is required.
– Life and Health license or the ability to obtain it within 90 days is required.
– CEBS designation and/or work towards the designation preferred.
– Proven ability to maintain a high level of confidentiality and handling of sensitive information.
– Creative problem solver.
– Ability to successfully implement project management strategy.
– Extraordinary written and verbal communication skills.
– Outstanding presentation skills.
– Superior organizational skills, ability to handle multiple tasks and effectively prioritize.
– Exceptional relationship building skills.
– Proficient in Excel.

Salary and Benefits Summary for the Benefits Account Manager:
– Competitive salary, excellent benefits and retirement programs.