Position Title: Call Center Manager
Location: Charlotte, North Carolina
Apply at: https://jonesnet.com/careers.html#/jobs/15515
Jones Networking is recruiting for an experienced Call Center Manager to join a Law Firm in Charlotte, NC. The Law Firm offers a competitive salary plus bonuses, generous health and wellness benefits, life and disability insurance as well as paid time off.
Position Summary for the Call Center Manager:
– Review and monitor intake calls to ensure clients receive outstanding service.
– Handle escalated calls that require Supervisor communication.
– Supervise, mentor and monitor the Department / Team.
– Answer questions and provide guidance to Team.
– Monitor and manage the department to ensure metrics are achieved.
– Track Intake calls and call volume with the Team and provide assistance as needed.
– Communicate with clients with compassion, empathy and in a manner that encourages their confidence and trust.
Qualifications Summary for the Call Center Manager:
– Associate’s or Bachelor’s Degree required.
– Prior Management experience within a call center setting.
– Excellent analytical, oral and written communication skills and attention to detail.
– Ability to work independently in a fast-paced, high-volume practice.
– Outstanding problem-solving skills.
– Demonstrate the highest level of personal integrity, client confidentiality and adherence to ethical standards.
– Experience with case management software is a plus.
Salary and Benefits of the Call Center Manager:
– Competitive salary.
– Generous health benefits package.
– Base life insurance paid by the firm plus supplemental option
– Short-term and long-term disability paid by the firm
– 401(k) with match
– PTO, plus holidays and volunteer time off
If you’re ready to take the next step towards an exciting new career, visit www.jonesnet.com to view all of our current openings in Washington, DC, Baltimore, MD, and Charlotte, NC.