Position Title: Customer Service Representative
Location: Atlanta, Georgia
Apply at: https://jonesnet.com/careers.html#/jobs/15488
Jones Networking is recruiting for a Customer Service Representative to join a growing Logistics and Supply Company in Atlanta, GA. The ideal candidate will have previous work experience within a busy call center environment and a passion for customer service. This will be a temporary to permanent role that offers training and advancement.
Customer Service Representative Responsibilities:
– Answer calls in a timely manner, with the goal of providing an exceptional customer experience for every caller.
– Collaborate with customers, supply partners, and others to provide quality resolutions to customer concerns.
– Keep current on the company’s best practices.
– Manage daily workload, establishing priorities, and meeting deadlines to ensure high quality service.
– Respond to all incoming e-mail and chat requests.
– Process incoming customer requests for deliveries.
– Educate customers on services and ordering channels available.
– Maintain accuracy of the company’s database (such as up to date contact information, medical licenses on file are up to date, etc.)
Customer Service Representative Requirements:
– At least 2-4 + years of customer service experience, preferably in a call center setting.
– Must be outgoing, friendly, and have a caring personality.
– Sales, problem solving and follow up skills is a priority
– Computer proficiencies (Navigating Outlook, Excel, PowerPoint)
– A customer-centric approach with a sense of urgency is required.
– Must have great attention to detail, experience with data entry a plus.
– Ability to establish and nourish effective working relationships with customers, managers, supply partners, and fellow employees.
– Excellent time management, organization, and communication skills.
Customer Service Representative Salary and Benefits:
– Competitive salary based on experience.
– Medical, Dental and Vision.
– Short Term and Long Term Disability.
– 401K with company match.
– Paid maternity leave.
– Tuition reimbursement.
– Monday-Friday, 8:00 AM – 5:00 PM or 8:30 AM – 5:30 PM or 9:00 AM – 6:00 PM
– Hybrid role (work from home on Monday’s and Friday’s)
If you’re ready to take the next step towards an exciting new career, visit www.jonesnet.com to view all of our current openings in Washington, DC, Baltimore, MD, and Charlotte, NC.