Web Operations Manager (Hybrid), Washington, DC (NW)

Position Title: Web Operations Manager
Location: Washington, DC (NW)
Industry: Association
Reports to: Director of Information Technology
Status: Hybrid Remote (2 days on-site, which must include Monday), Contract to Hire

https://jonesnet.com/careers.html#/jobs/15913

Jones Networking is recruiting for a Manager of Web Operations to join an Association in NW Washington, DC. Our client offers a competitive salary and excellent benefits to include medical, dental & vision insurance, 401(k), life insurance, employee assistance program, professional development assistance, parental leave, generous PTO plan, and many other benefits!

Web Operations Manager Position Summary:
-Manage the daily operations and construct, maintain, and update the Association’s websites and web applications.
-Monitor site performance, uptime and speed; troubleshoot and resolve issues promptly.
-Coordinate with IT, Association departments, and third-party vendors to ensure seamless functionality and implement improvements in site functionality, architecture, security, navigation and design.
-Maintain internal site-architecture, file-naming, and file-preparation conventions and procedures that provide consistency in a collaborative environment with respect to fileservers and SharePoint.
-Provide metrics to assist with assessing user trends, preferences and click rates.
-Oversee content updates, publishing workflows and CMS governance (e.g., WordPress, Drupal, Sitecore).
-Work with staff and vendors to develop, maintain, test, and enhance secure, effective, and reliable e-commerce functions, including online dues payment, event registration, and publication ordering.
-Design, code, test, and improve the appearance and functionality of other HTML e-mail messages as needed.
-Optimize and post multimedia content.
-Lead web-related projects including redesigns, migrations, and feature rollouts.
-Ensure website compliance with accessibility standards (e.g., WCAG), privacy.
regulations (e.g., GDPR, CCPA), and security best practices.
-Administer and optimize SQL databases (MySQL/MariaDB or equivalent).
-Conduct routine vulnerability scans and remediation.

Qualifications Summary:
-Bachelor’s Degree in Web Development, Computer Science, Digital Marketing, or related field is required.
-Minimum five years of experience in web operations, digital project management, or a similar role.
-Proficiency in CMS platforms, HTML/CSS, PHP, WordPress and basic JavaScript.
-Experience and expertise in working with an SQL database web interface.
-Familiarity with web hosting, DNS, CDN, and performance monitoring tools.
-Asana / Kanban experience is a plus.
-AI Chatbot experience desired.
-Solid understanding of web design principles.
-Strong interest in usability issues and in enhancing the user experience.
-Experience developing and maintaining members-only sites or other restricted-access web material.
-Knowledge of SEO best practices and tools (e.g., SEMrush, Ahrefs).
-Experience with A/B testing and personalization platforms.
-Understanding of UX/UI principles and responsive design.
-Familiarity with web accessibility standards and compliance frameworks.
-Proficiency in coding, including but not limited to WordPress, Drupal, Lyris, CSS, Flash, JavaScript, ASP, ASP.NET and SQL.
-Proficiency in Dreamweaver or another HTML editor and PhotoShop.