Client Services Specialist, Washington, DC

Client Services Specialist Position Summary:
– Provide high quality service to lawyers, clients, staff, and visitors who require conference center services.
– Ensure the accurate and timely communication to and from lawyers, clients, staff, and visitors and those departments involved in providing service to the conference center.
– Answer, screen, and direct lawyers, clients, staff, and visitors to appropriate destinations.
– Maintain a concierge style level of service in the Conference Center to assist with lawyer, staff, client, and visitor needs.
– Schedule meeting and conference rooms including coordinating catering, room setup, and equipment needs with other departments that provide service to the conference center.
– Work closely with conference room requestors to achieve the required core pieces of data necessary for each reservation.
– Track, change, and coordinate visitor offices.
– Assist lawyers, clients, staff, and visitors with requests for special arrangements or services, including transportation, restaurants, travel, and lodging.
– Assist lawyers, staff, and visitors with basic technology and audio-visual equipment such as laptops, telephones, and lighting as necessary for presentations, etc.

Client Services Specialist Qualifications Summary:
– Strong client services background, with emphasis on organization, initiative, and attention to detail.
– Excellent time management and multi-tasking skills.
– Excellent verbal and written communication skills with emphasis on exceptional interpersonal communication skills.
– Prior front desk experience in a professional and/or law firm environment is a plus.
– Ability to coordinate with co-workers, and other departments that provide service to the conference center.