Position Title: Membership Development Manager
Industry: Association / Non-profit
Department: Membership
Location: Washington, DC
Status: Full time, Exempt
Position Summary:
- Develop and execute strategic membership recruitment, retention, and renewal efforts for the Association
- Promote and educate prospective and current members on membership benefits, products, and meetings
- Develop and maintain strategic membership recruitment efforts to include sourcing and follow-up to prospective members
- Develop and manage process for member feedback on programs and services
- Create standard recruitment and retention material
- Remain fully knowledgeable of Association’s programs, publications, meetings, and services in order to respond accurately to member inquiries
- Attend events, conferences and tradeshows to provide onsite membership services
- Follow-up with customers to ensure satisfaction of membership services, purchased products and information
- Pursue collections on past due membership applications
- Implement and incorporate information regarding subscription, order entry, and registration processing
- Lead the membership mailing outreach campaign
- Initiate ways to improve tasks to provide better customer service
Qualifications Summary:
- Minimum five years association and membership experience
- Bachelor’s Degree in communications or related field
- Strong verbal and written communication skills
- Prior membership development and/or sales experience
- Ability to provide outstanding customer service
- Proficiency in Microsoft Office Suite and database management
- Ability to coordinate multiple priorities with urgent deadlines
Metro accessible. Excellent benefits offered. Salary is commensurate with experience.