Position Title: Residential Construction Project Manager
Department: Customer Service / Production
Location: McLean, Virginia
Classification: Full-time, Exempt, Direct hire
Reports To: Executive Vice President
Jones Networking is recruiting for a Project Manager to join a Construction and Remodeling Firm in McLean, VA. This role is accountable for managing all aspects of a customer service team that are responsible for residential handyman jobs, small projects and warranty work up to $100,000. This position entails overseeing a customer service team composed of managers, technicians and other field personnel and responsible for ensuring that the Customer Service team maintains a strong relationship with its clients and other production teams.
Project Manager Position Summary:
-Manage the Customer Service Department’s scope of work to include proper preparation of work orders and accuracy for billing purposes
-Lead root-cause analysis and problem-solve construction issues as they arise
-Schedule, organize, and execute service work collaboratively with the Customer Service team, subcontractors and vendors
-Oversight and coordination of all warranty work and communication between teams
-Provide excellent client and company project communication at all stages of work
-Manage and schedule in-house labor
-Manage Customer Service project schedules
-Oversee Customer Service administrative and accounting issues including; client updates, subcontractor & vendor payment approvals, client invoices & collections, project budgets, work orders and change orders
-Ensure all projects and work items are tracked and updated in the project database
-Lead all Customer Service team member training initiatives
Supervisory Responsibilities:
-Supervise, train, and develop Customer Service team members
-Maintain company culture and values within the CSR team
Qualifications Summary:
-Residential construction knowledge with a minimum of 5 years of relevant experience
-Minimum three years experience supervising construction scopes of work
-Possess a customer-first attitude and focus
-Experience in managing, training, and developing employees
-Excellent communication skills with clients, employees, vendors and subcontractors
-Proficiency in MS Word, Excel and PowerPoint
-Carpentry skills are required
Benefits:
-Company vehicle after 3 months of employment (pending motor vehicle record review)
-Potential for Project and Team bonuses based on performance
-Health, Dental, Vision, Short-Term and Long-Term Disability Insurance
-Company Paid Life Insurance Plan
-401(k) with Company Match
-Employee Discretionary Fund
-Generous Paid Time Off Program
-Training and Development Budget
-Tool Purchase Program
If you’re ready to take the next step towards an exciting new career, visit www.jonesnet.com to view all of our current openings in Washington, DC, Baltimore, MD, and Charlotte, NC.